Questions, answered straight
The things buyers actually ask, including the ones with awkward answers.
Buying
Do I need a resale certificate or a business licence to buy?
No. Anyone can buy from us. A resale certificate matters for your own sales tax position in your state, not for placing an order here.
Is there a minimum I have to spend?
No. Order a single pallet if that is what suits you.
Can I see exactly what is in a load before I buy?
No. Every load is sold unmanifested, so there is no itemised list to send. The listing gives you the load class, the condition and an approximate unit count, which is everything we know ourselves.
How do I know the count is accurate?
Counts are stated as approximate ranges because mixed loads are built from live surplus. If a delivered load is more than 10 percent below the stated count, that is a covered claim under the returns policy.
Can you hold a load for me?
Placing the order holds it. Your load is reserved for 72 hours from the moment the order is placed, which is your window to send payment.
Payment
What payment methods do you accept?
Bank Transfer (Wire or ACH) and Zelle. Both are selected at checkout, and we email the transfer details after the order is placed.
Am I charged when I check out?
No. The order is created and goes on hold. You send the payment yourself once we email the details.
Do you accept credit cards or PayPal?
Not at present. We would rather say so than display card logos we cannot honour.
How long do I have to pay?
72 hours from placing the order. After that we may release the load back to the floor and cancel the order, and nothing is owed.
When does the load actually ship?
Within 2 business days of the payment clearing, not of the order being placed.
Shipping
How much is shipping?
Nothing extra. Shipping is included in the price shown on every listing, with no threshold to reach and no surcharge at checkout.
Where do you ship?
To all fifty states, including Alaska and Hawaii. We do not ship outside the United States.
How long does delivery take?
3 to 8 business days across the lower 48 once dispatched, and 10 to 21 business days to Alaska and Hawaii.
Do I need a forklift?
A dock or forklift is strongly recommended for pallets and effectively required for truckloads. If you have neither, contact us with your delivery postcode before ordering.
Can I collect from your warehouse?
Not at present. Every load ships on our freight.
Condition and content
What condition is the merchandise in?
It varies by load and the listing says which. Loads are built from overstock, shelf-pulls and customer returns, and most mixed loads contain some of each. Goods are untested unless the listing states otherwise.
Will some of it be broken?
Yes, on a mixed load. Some units will be damaged, incomplete or unsellable. That is the nature of liquidation, it is priced into the load, and any seller who tells you otherwise is selling you something else.
Are the goods genuine?
The merchandise comes from national retail returns and overstock streams, so brands in a load are the brands those retailers carried. We do not authenticate individual pieces and we do not make per-item authenticity guarantees.
Do you sell by category?
Yes. Loads are organised by retailer source, by product category and by load type, and you can filter by any of the three.
Returns
What is your returns policy?
Covered claims only: damaged in transit, defective, or materially not as described. Transit damage must be noted on the bill of lading and reported within 48 hours. Defect and not-as-described claims have a 30 day window.
Do you accept change-of-mind returns?
No. Liquidation loads ship as single lots and the freight economics do not survive a round trip.
Is there a restocking fee?
No, never, on any claim.
Who pays return freight on a covered claim?
We do. There is no cost to you.
How long does a refund take?
5 to 10 business days to the original payment method once a claim is approved.
The company
Where are you based?
Dallas, Texas. The full address is 1400 Freight Row, Suite 210, Dallas, TX 75247.
Are you affiliated with the retailers you name?
No. Retailer names identify where the merchandise originally came from. We are not an authorised dealer, agent or partner of any of them.
Do you have reviews?
Any reviews we publish are tied to completed orders. We do not write our own.
Still stuck?
Call the dock on (214) 000-0000 or send us a message.